The site is unmistakeable – those big white vans travelling up and down our streets day after day, sometimes several times a day. On other occasions, it is a normal car that stops or slows down outside the house, with someone reaching into the boot or back seat for a cardboard box. Maybe it might […]
Category: Courier Industry
Is same day delivery becoming a common delivery option in retail?
Delivery options continue to change as there becomes a wealth of choice for customers and consumers. Gone are the times we would wait days or even weeks for a parcel and would not even question it. Now, in some circumstances, tomorrow can be too late or too slow for a parcel delivery. The change in […]
A 2022 review by Adrian Critchley
As we approach Christmas and the end of another year, take a look at the thoughts of Adrian Critchley, managing director of Rock Solid Deliveries, as he looks back at the year and considers what 2023 could bring. “2022 was finally the year that we went back to something resembling normality as far as COVID […]
How can couriers improve customer service?
Customer service is the heart and central of any business. Even if you provide a truly amazing professional service, but have little or no customer service offering, you will find that your business becomes held back. Word of mouth is also important to many businesses, and this is also where customer service comes in. You […]
The nightmare before Christmas? How much of a struggle is it to run a courier business?
Everyone knows times are tough at the moment, and as we move towards Christmas and the winter in general, we all seem to notice and feel the expense more. The truth is that whilst many of us are struggling personally, the same applies to businesses also. Many businesses have faced hikes in costs and rates, […]
Is cutting pay the way to attract new delivery drivers?
If you are a regular reader of our blogs, you will know that on occasions we focus on reports and statistics that reference the increase in demand for courier and delivery drivers. This is largely driven by an increase in demand from the consumer for things such as shopping, goods or food for example. An […]