Customer service is the heart and central of any business. Even if you provide a truly amazing professional service, but have little or no customer service offering, you will find that your business becomes held back. Word of mouth is also important to many businesses, and this is also where customer service comes in. You […]
Category: Courier Industry
The nightmare before Christmas? How much of a struggle is it to run a courier business?
Everyone knows times are tough at the moment, and as we move towards Christmas and the winter in general, we all seem to notice and feel the expense more. The truth is that whilst many of us are struggling personally, the same applies to businesses also. Many businesses have faced hikes in costs and rates, […]
Is cutting pay the way to attract new delivery drivers?
If you are a regular reader of our blogs, you will know that on occasions we focus on reports and statistics that reference the increase in demand for courier and delivery drivers. This is largely driven by an increase in demand from the consumer for things such as shopping, goods or food for example. An […]
The lack of facilities for overnight lorry and delivery drivers
Working at night is challenging for anyone. Whether it is being alert when you should be sleeping, or the stresses and strains that night work puts on the body, it can be tough. However, not all jobs can operate within a 9 to 5 window. If people did not work during the night, the country […]
How important are food delivery drivers?
If you think of a parcel or same day delivery driver delivering a shopping package or goods item, this is something most likely associated with the words courier or delivery driver. This however misses out a large part of work that delivery drivers undertake – food. The rise and increase of food delivery has exploded […]
How important is a good delivery experience?
The answer to the above titled question may be very obvious, but we now have the answers to this in official statistic form, in light of a report which has recently been conducted on good delivery experiences. Read our latest article to find out exactly what was said, and how couriers can use this information […]